Your order, once submitted to Spigen Australia, is final and cannot be changed. This includes adding or removing items from your order.
Spigen Australia reserves the right to reject any order you place, and/or to limit quantities on any order, without giving any reason.
Payment for items may be by:
- Credit card (Visa or Mastercard or American Express);
- An alternative method agreed to by Spigen Australia.
GST / TAX INVOICE
The prices of items on www.spigenstore.com.au are inclusive of Goods and Services Tax (“GST”). Spigen Australia makes no warranty or representation regarding the applicability of GST to orders made outside of Australia.
Item/s will be dispatched by Express post from Oakleigh, Victoria, within 24 hours (excluding weekends and public holidays) after full payment has been received by Spigen Australia as cleared funds. Exceptions apply for pre-sale/pre-order items, where the estimated date of stock arrival will be indicated on our website.
The following is a guideline of delivery times:
- 1 - 3 business days for item/s sent by Express post within Australia (please note that Australia Post no longer offers a guarantee as to the timing of delivery)
Spigen Australia will not be liable for any delivery delays.
Free Express post shipping
For item/s which include free Express post shipping, postage is only FREE for the first delivery attempt to you. If there is any delivery failure not caused by Spigen Australia may require a shipping fee to be paid in full by you before Spigen Australia resends the item/s to you.
Any item/s with a value of less than $250 (inclusive of GST) will be shipped without insurance. Any item/s with a value of $250 or more (inclusive of GST) will be shipped with insurance of up to $100.
Please note that the Express post service provides a tracking number. Spigen Australia is not liable for any loss, theft or damages to items during shipping or after delivery. If you would like your item/s to be shipped with insurance or, where insurance is included, with a higher insured amount, please let us know prior to payment so that we may provide you with a new shipping quotation.
Spigen Australia currently ships within Australia only.
RETURNS AND EXCHANGES
For change of mind or incorrect choice purchases, you can return your item to Spigen Australia within 30 days of purchase for a refund if it is brand new with unopened packaging. Spigen Australia offers refunds only, not exchanges.
Spigen Australia may, at its sole discretion, charge a restocking fee of 20% of the value of the item for any change of mind or incorrect choice purchases, and this will be deducted from the refund amount. Also, any shipping costs you incurred (that is, where ‘free shipping’ was not specified) when the item was initially sent to you will not be refunded.
If the item returned is damaged (excluding faulty items) or not in brand new and unopened condition, Spigen Australia reserves the right to refuse to issue a refund. Spigen Australia may, at our sole discretion, proceed with a refund but may deduct an amount from the purchase price.
If you consider that there is a fault or manufacturing defect with any item, please return the item to Spigen Australia within a reasonable time of purchase for assessment.
If the item is found to be faulty / to have a manufacturing defect then you may request:
- a refund of the item purchase price; or
- a replacement of the item; or
- Spigen Australia to assist in making a claim under any warranty which applies to the item.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Unless otherwise specified in the item description, on or in the item packaging or in written material provided with the item, Spigen Australia will replace any item with a manufacturing defect within 12 months of the date of purchase. This warranty does not cover:
- any exclusions outlined in the manufacturer’s warranty which apply to the item;
- accidental misuse, deliberate misuse or unauthorised alterations;
- accidental damage;
- liquid penetration;
- rust or corrosion;
- cosmetic damage;
- reasonable wear and tear.
The benefits under our warranty are in addition to other rights and remedies under applicable law in relation to the goods.
If the item is not found to be faulty then you will be responsible for all shipping and handling costs incurred by Spigen Australia to resend the item to you. The item will only be resent to you after these costs are received in full by Spigen Australia as cleared funds.
Item not what you ordered
In the unlikely event that Spigen Australia sends you an item which is not what you ordered, please contact us at firstname.lastname@example.org so that we can rectify this for you.
ITEM DESCRIPTIONS AND IMAGES
Spigen Australia aims to ensure that item descriptions and images are accurate. However, some inaccuracies, typographical errors or misinterpretations may occur. Spigen Australia reserves the right to correct such inaccuracies or typographical errors.
Spigen Australia is always working hard to ensure an easy and smooth shopping experience for you, and strives for 100% customer satisfaction.
If there is anything you think we can improve on, please let us know via email@example.com.