You agree to be bound by the following terms and conditions when ordering items from Pro-Tential Pty Ltd ABN 32 155 964 248 trading as Spigen Australia (“Spigen Australia”) through www.spigenstore.com.au.

ORDERS

Your order, once submitted to Spigen Australia, is final and cannot be changed. This includes adding or removing items from your order.

Spigen Australia reserves the right to reject any order you place, and/or to limit quantities on any order, without giving any reason.

PAYMENT

Payment for items may be by:

  • Credit card (Visa or Mastercard);
  • Paypal;
  • An alternative method agreed to by Spigen Australia.

GST / TAX INVOICE

The prices of items on www.spigenstore.com.au are inclusive of Goods and Services Tax (“GST”). Spigen Australia makes no warranty or representation regarding the applicability of GST to orders made outside of Australia.

SHIPPING

Delivery times

Item/s will be dispatched by Express Post from Oakleigh, Victoria, within 24 hours (excluding weekends and public holidays) after full payment has been received by Spigen Australia as cleared funds. Exceptions apply for pre-sale/pre-order items, where delivery times will be indicated on our website.

The following is a guideline of delivery times:

  • 1 - 3 business days for item/s sent by Express Post within Australia

Free shipping

For item/s which include free shipping, postage is only FREE for the first delivery attempt to you. If there is any delivery failure not caused by Spigen Australia, a shipping fee must be paid in full by you before Spigen Australia resends the item/s to you.

Shipping insurance

Please note that the Express Post service does not include insurance. Spigen Australia is not liable for any loss, theft or damages to items during shipping / delivery. If you would like your item/s to be sent with insurance, please let us know prior to payment so that we may provide you with a new shipping quotation.

INTERNATIONAL ORDERS

Spigen Australia currently ships to Australia only.

RETURNS AND EXCHANGES

Non-faulty items

For change of mind or incorrect choice purchases, you can return your item to Spigen Australia within 30 days of purchase for a refund if it is brand new with unopened packaging. Spigen Australia offers refunds only, not exchanges.

Please send your item to:

PRO-tential PTY LTD (COM)
Unit 16, 18 to 20 Edward Street ,Oakleigh, VIC 3166

Please include your order number as well as a short message together with your returned item. You will be responsible for the costs of shipping the item back to Spigen Australia.

Upon receiving the item, Spigen Australia will process a refund according to the payment method used to purchase the item. Please allow between 7 and 14 days for the refund to be processed from when Spigen Australia receives the returned item.

Spigen Australia will charge a restocking fee of 20% of the value of the item for any change of mind or incorrect choice purchases, and this will be deducted from the refund amount. Also, any shipping costs you incurred (that is, where ‘free shipping’ was not specified) when the item was initially sent to you will not be refunded.

If the item returned is damaged (excluding faulty items) or not in brand new and unopened condition, Spigen Australia reserves the right to refuse to issue a refund. Spigen Australia may, at our sole discretion, proceed with a refund but will deduct a further 20% off from the purchase price.

Faulty items

If you consider that there is a fault or defect with any item, please return the item to Spigen Australia within a reasonable time of purchase for assessment.

If the item is found to be faulty then you may request:

  • a refund of the item purchase price; or
  • a replacement of the item; or
  • Spigen Australia to assist in making a claim under any warranty which applies to the item.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Unless otherwise specified in the item description, on or in the item packaging or in written material provided with the item, Spigen Australia will replace any item with a manufacturing defect within 12 months of the date of purchase. This warranty does not cover:

 

  • any exclusions outlined in the manufacturer’s warranty which apply to the item;
  • accidental misuse, deliberate misuse or unauthorised alterations;
  • accidental damage;
  • liquid penetration;
  • rust or corrosion;
  • cosmetic damage;
  • reasonable wear and tear.

 

The benefits under our warranty are in addition to other rights and remedies under applicable law in relation to the goods.

If the item is not found to be faulty then you will be responsible for all shipping and handling costs incurred by Spigen Australia to resend the item to you. The item will only be resent to you after these costs are received in full by Spigen Australia as cleared funds.

Item not what you ordered

In the unlikely event that Spigen Australia sends you an item which is not what you ordered, please contact us within 2 business days of receiving your item at sales@spigenaustralia.com.au so that we can rectify this for you.

ITEM DESCRIPTIONS AND IMAGES

Spigen Australia aims to ensure that item descriptions and images are accurate. However, some inaccuracies, typographical errors or misinterpretations may occur. Spigen Australia reserves the right to correct such inaccuracies or typographical errors.

FEEDBACK

Spigen Australia is always working hard to ensure an easy and smooth shopping experience for you, and strives for 100% customer satisfaction.

If there is anything you think we can improve on, please let us know via sales@spigenaustralia.com.au.